Shipping

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We offer FREE shipping and returns/exchanges within the Metro Manila; average transit is 7 business days. The delivery time depends on the shipping service you choose and your distance from where we ship (Manila, Philippines). It usually takes about 48 hours from when the order is placed for it to ship. When we experience increased sales volumes, typically around the holiday season, it may take us up to 72 hours before we can dispatch an order.

International (outside Philippines)

Packages are sent via International Priority. Delivery time with this service is typically 5 to 7 business days (from the day we ship). It usually takes us 48 hours from when the order is placed for it to ship as we need to verify payment information on all orders before shipment. When we experience increased volumes, typically around the holiday season or during a promotion, it may take us up to 5 business days to dispatch an order.

Duty and Taxes

The customer (the party ordering the goods) is fully responsible for all custom fees, including taxes (such as VAT), brokerage fees, and any other fees assessed by your country at the border prior to delivery. The courier will collect these charges at the time of delivery. Product prices listed on anectote.com do not include any custom fees, taxes (such as VAT), brokerage fees, or any other fees or costs associated with international deliveries (as these costs differ by country). At check out, we will add only the shipping cost to your order, if any. No custom fees, taxes, brokerage fees, or any other fees or cost associated with international deliveries are included in your order (invoice); if assessed by your country at the time of delivery, these fees and taxes will be collected by the carrier, and are your sole responsibility.

Returns

The recipient will be fully responsible for all shipping charges and documentation needed to return the product. Please allow up to 6 weeks for a refund to be processed from the day we receive your return package. Any customs or import duties, brokerage fees, or taxes paid on return shipments are the sole responsibility of the customer.

Refusals

If the recipient (the party ordering the goods) refuses delivery, all charges related to the return will be the responsibility of the customer (the party ordering the goods) and will be deducted from the customer’s refund.
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